Emergency Policy:

If you have an emergency during our normal business hours, please call ahead, if possible, to ensure your pet can be admitted and we are aware of any vital information.
519-472-9301

377 Commissioners Road West
London, On N6J 1Y4

If you experience an emergency after hours, contact the London Regional Veterinary Emergency and Referral Hospital:

41 Adelaide St. North Suite 45
London, ON
N6B 3P4
519-432-3300

http://www.londonregionalvet.com/

Appointment Policy:

To allow sufficient time for all patients and scheduled surgical procedures, we operate primarily by appointment. Priority will always go to emergency cases, which means there may be occasional delays.

For the safety of all animals in our care, please ensure the following:

  • Cats are brought in a carrier
  • Dogs are brought in on leash
  • If dog is excitable/aggressive, please ensure they are wearing a muzzle and, if possible, try to remain outside until called.

 

Appointments can be scheduled by phone. Inquiries are welcome by email. Our first appointment of the day is 9:00am. If you do need to cancel your appointment, please call or email us with your name, phone number, pet’s name, and appointment time.

Surgery Policy:

Pets scheduled for surgery are admitted between 8:30 am and 9:00 am. You will be required to fill out a consent form before leaving your pet. Depending on the procedure, pets are typically able to be picked up between 4:30pm and 5:30pm. Please ensure vaccinations are up to date prior to standard surgery.

Privacy Policy:

Staples Animal Hospital recognizes the importance of protecting the personal privacy of its clients and its patients.
Your privacy is protected in our hospital. At no time is any information given out about the client or the pet without consent.


Payment Policy:

Payment is required in full at the time that services are rendered. For your convenience, we accept Visa, MasterCard, debit, and cash.
Checks are not accepted; we do not have payment plans.